Privacy Policy - giftkaro.me

This website (“Platform”) is operated by Jaxcorp Blockchain Services India Private Limited (“giftkaro.me”). This Privacy Policy (“Privacy Policy”) explains how we collect and use your information through various digital channels. We recommend reading this Privacy Policy carefully and providing your consent as needed when accessing or using this website on any device, including computers, mobile phones, tablets, or others (collectively, “device”). This Privacy Policy applies to all current and former visitors of the Website. Through the Website, giftkaro.me provides end-to-end gift card solutions, including purchasing, sending, and redeeming eGift Cards from various brands, tailored for gifting needs in Chennai and beyond (collectively “Services”). This Privacy Policy is part of, and subject to, our Terms of Use.

Information That Is or May Be Collected From You

We may automatically collect anonymous information through our server logs, such as device-identification data obtained from "cookies" sent to your browser, as detailed in our Cookie Notice section. We may actively collect the following personally identifiable information:

• Name (first and last);
• Email address;
• Mobile phone number and contact details;
• Address and postal code;
• Identity proof;
• Feedback on Website features;
• IP address;
• Product/service preferences;
• Other information as required by our registration process and applicable laws, related to the Services we provide.

We may also collect the following usage data:

• Pages you visit on this Website;
• Links you click on this Website;
• Frequency of accessing specific pages;
• Number of interactions on this Website.

When you make a payment for Services, we collect your name and billing address. All other payment details are handled by our payment gateway partners, who process this data to complete transactions. They may access personal data necessary for their role but are prohibited from using it for other purposes and must comply with this Privacy Policy and applicable laws. We may collaborate with third-party analytics services to understand Website usage, such as tracking frequency and duration, using tools like Google Analytics, browser cookies, and web beacons. These tools may collect data on content viewed, websites visited before and after ours, and your device and geographic information. This data is stored by the analytics services and helps us analyze your Website usage. Analytics services may share this information with third parties if required by law or for processing on their behalf. You can disable cookies via your browser settings, but this may limit Website functionality. Our Services are intended for a general audience and not directed at children under 16. If you’re under 16, you may use our Services only with a parent or guardian’s involvement.

Method of Collecting Information

We collect information passively using tools like Google Analytics, Google Webmaster, browser cookies, and web beacons to track your Website usage. Our advertisers may also collect anonymous traffic data via their cookies. This Website may link to external sites we don’t control, and we’re not responsible for their privacy practices. We may use third-party prospecting services to email you about our Services if your profile matches our typical customer. You can opt out by clicking the “Opt-out” link in those emails. More details on our Cookie Policy. We actively collect information during registration, login, authentication, authorization, and while you use our Services.

Purpose and Method of Using Information Collected

Data protection laws require a legal basis for using personal information, which varies by purpose. We use your personal information for:

• Contract performance: When providing Services, such as processing gift card orders, delivering eGift Cards, and handling payments.
• Legitimate business interests: To improve our Services (e.g., using your email or mobile number for enhancements), prevent fraud, ensure security, and deliver interest-based advertising.
• Your consent: When you agree to specific data processing, which you can withdraw at any time, stopping that processing.
• Legal compliance: To meet legal obligations.
• Other purposes as communicated to you.

We use your personal data to:

• Customize our Website to your interests;
• Fulfill contractual obligations and provide requested Services;
• Respond to your inquiries or data-related requests;
• Optimize the Website based on your usage;
• Contact you as needed;
• Conduct market research;
• Preserve social history per applicable laws;
• Perform auditing and logging.

Internally, we use personal data to:

• Send confirmations, notifications, and details about your Service requests;
• Manage our Website and operations, including troubleshooting, data analysis, testing, research, and surveys;
• Enhance features, including privacy settings;
• Share updates on offers or important information to keep you informed;
• Communicate about products, promotions, surveys, and rewards from us or partners;
• Conduct surveys and gather feedback on our Services.

Sharing of Information

We do not use your information for purposes beyond completing transactions with you. We do not rent, sell, or share your personal data with third parties unless:

• We have your permission;
• It’s necessary to provide Services;
• It’s to investigate or prevent illegal activities, fraud, safety threats, or violations of our Terms of Use, or to defend against legal claims;
• It’s shared with a successor during a business transfer, or with our group companies and affiliates;
• We’re compelled by court orders, legal authorities, or law enforcement;
• It’s anonymized data shared with sub-distributors, channel partners, or advertisers on an aggregate basis.

Third Party Platforms

You may be directed to third-party applications from our Website, which we do not control. This Privacy Policy applies only to your use of our Website. We are not liable for your use of third-party applications, which you access at your own risk. We recommend reviewing their privacy policies before use. If you use chat rooms, message areas, or leave feedback, we’ll collect that information to resolve disputes, provide support, and troubleshoot issues as permitted by law. This Website does not grant additional rights or remedies and isn’t a binding agreement. Your personal data will only be accessed by our employees or third parties with a legitimate need for the purposes outlined in this Privacy Policy, including:

• Service providers for data center services;
• Authorized authorities as required by law;
• Email and SMS providers for transaction alerts;
• CRM tools for customer support;
• Helpdesk and chat support tools.

For more details, email us at support@giftkaro.me. We may share anonymized aggregate data (e.g., visitor demographics) with third parties, but this won’t identify you. If a business transfer occurs, we may transfer your data to the new owner and will notify you post-transfer.

Due Diligence and Safeguards

giftkaro.me employs reasonable physical, technical, and administrative measures to protect your personal data provided through the Website or Services. We apply safeguards based on data sensitivity and current technology, using technical and organizational measures to minimize risks of data loss, misuse, unauthorized access, disclosure, or alteration. We adhere to industry standards for information security and comply with the Reserve Bank of India’s guidelines for Pre-Paid Instrument Issuers. However, internet data transmission isn’t fully secure, and while we strive to protect your data, we cannot guarantee its security during transmission—you acknowledge this risk. We evaluate third parties processing your data to ensure they meet our data protection standards, requiring them to:

• Use reasonable security measures to maintain data security, integrity, and confidentiality;
• Use data only to provide Services for giftkaro.me;
• Comply with applicable data privacy laws;
• Notify us immediately of any security breaches;
• Assist with requests from authorities or data subjects;
• Only transfer data to third countries with our authorization;
• Not engage other processors without our approval.

Procedure for Correcting Inaccuracies in the Information

You may have rights related to your personal data under applicable laws, including:

• Accessing and reviewing your data by emailing support@giftkaro.me;
• Requesting details on how we collect, use, and store your data, including categories of data, recipients, sources, purposes, and retention periods;
• Correcting your data by emailing support@giftkaro.me;
• Requesting deletion, restricting use, or exporting your data (email support@giftkaro.me);
• Withdrawing consent for processing (where applicable) or opting out of direct marketing;
• Providing guidance on data use, storage, or deletion after your death;
• Raising concerns with your local data protection authority.

We’ll verify your identity for such requests, using account login or other identification (e.g., government-issued ID). You may authorize an agent to request on your behalf, subject to verification. Some data may be exempt from requests if required by law, and deleting certain data may limit your access to our Services. Email requests to support@giftkaro.me.

How Long Do We Keep Your Personal Data?

We retain your personal data only as long as necessary for the purposes outlined, such as providing Services or fulfilling contracts, and for a limited period afterward to address queries or complaints. Third parties we engage will store your data only as needed to provide Services. If our relationship with a third party ends, we ensure they securely delete or return your data. We may keep anonymized data for statistical purposes (e.g., to improve our Services), ensuring you cannot be identified.

Policy Updates

This Privacy Policy was last updated on May 2, 2025. We may update this policy at any time, with changes effective immediately upon posting on the Website. Please check regularly for updates.

Grievance Officer

Per the Indian Information Technology Act, 2000, our grievance redressal officer residing, Jaxcorp Blockchain Services India Private Limited, Dhwarco Business Centre, Plot 21B, South Phase 5th Cross Street, Industrial Estate, Guindy, Chennai, Tamil Nadu-600032, India. Email: support@giftkaro.me, Phone: 9940640070 (10am to 7pm weekdays, 10am to 6pm Sundays). For other privacy concerns, email support@giftkaro.me.

Jurisdiction

By visiting the Website, you agree to this Privacy Policy and our Terms of Use. Your personal data will be transferred, processed, and stored in India, regardless of your location. Disputes arising under this Privacy Policy are governed by Indian laws

Terms of Use

Your use of the Website, including any disputes, is subject to this Privacy Policy and our Terms of Use. Please review our Terms for details on Website usage terms.